Managed IT Services
Day-to-day operation of your platform against agreed service levels.
Managed services often mean a helpdesk that resets passwords while the underlying problems compound. Tickets close, the same faults recur, and nobody is accountable for the trend.
We operate your platform day to day against agreed service levels — and we are measured on whether recurring problems actually go away.
How we approach it
We stabilise before optimising, then dedicate a fixed share of each month to eliminating the causes of repeat tickets rather than only closing them.
Why this matters
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Accountable service levels
Response and resolution targets agreed and reported against monthly.
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Recurring faults removed
Root-cause work funded as part of the service, not sold separately.
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Predictable cost
A fixed monthly fee with the scope written down.
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Your team freed up
Routine operations handled so internal staff work on the business.
What is included
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Monitoring and alerting
Coverage across infrastructure, applications and dependencies.
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Incident management
Triage, escalation and communication against agreed severities.
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Patch and change management
Scheduled maintenance with peer-reviewed change control.
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Service reporting
Monthly reporting on performance, incidents, trends and spend.
How we deliver it
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01
Onboard
Discovery of the platform as it stands, documented so we are not guessing during an incident.
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02
Stabilise
The known problems cleared first, so ongoing work is not spent firefighting the same faults.
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03
Operate
Monitoring, patching and response against the service levels we agreed in writing.
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04
Improve
A visible backlog of improvements worked through alongside routine operations.
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05
Review
Quarterly service reviews covering performance against target, incidents and spend.
What you receive
- Service level agreement and scope definition
- Monitoring and alerting implementation
- Incident and change management processes
- Documented runbooks
- Monthly service reports and quarterly reviews
Tell us about your idea, and we'll make it happen.
Have a problem that needs solving? We would like to hear about it.